Senior IT Engineer Connectivity and Network | Regio: Zuid-Limburg

Within the department of Connectivity and Network, the IT Network engineer IV will be part of an international team with colleagues from all continents, working out of the offices of our client located in Zuid Limburg, the Netherlands, cooperating with suppliers worldwide. Within this environment the function of IT Network Engineer IV acts as the primary responsible for the networking in a specific region. The main goal of the IT Network Engineer IV within the IT Infrastructure is to maintain the global infrastructure network in a pro-active manner.

Job summary:

Within the department of Connectivity and Network, the IT Network engineer IV will be part of an international team with colleagues from all continents, working out of the offices of our client located in Zuid Limburg, the Netherlands, cooperating with suppliers worldwide. Within this environment the function of IT Network Engineer IV acts as the primary responsible for the networking in a specific region. The main goal of the IT Network Engineer IV within the IT Infrastructure is to maintain the global infrastructure network in a pro-active manner.

External: Entities that use CDC processes and applications for Customer Service and Service 24h, in particular Compass@Dealer and M4T. Specifically these entities consist of MPC partners, C@D Users from the retail organization and technicians in the field
External: Entities that use processes and applications of our client for Sales Funnel Management (SFM) and Trucks MB uptime.
External: call centers, others that the call centers of our client that make use of the CDC applications.
Internal: CAC and satellite employees that make use of CDC applications
Internal: Project related work, i.e. (bulk) data changes/activation, creating documentation, answer project related questions, etc.

The IT Network engineer IV is responsible taking appropriate actions and plans that enable fast solving of incidents and enquiries. In addition to this the IT Network Engineer IV will take a project leader role in IT network related projects, be it in the CWW Roll out or in one of the internal upgrade/migration projects.

Tasks and responsibilities:

Operate and maintain three regional redundant datacenters in US, EMEA and APAC
Ensuring continues improvements in all aspects of life-cycle management
Investigating and resolving 2nd and 3rd level incidents; activities in the area of incident, problem, change and configuration management
Establishment of reporting and dashboards for real time and historical analyses
Support users in more than 50 countries around the globe and the clock (>1.500 end users)
Support the Lead Service Architects in defining new solutions design
Provide project support for expansion of our Contact center (capacity and expansion requirements for new countries)
Maintain and establish vendor relationships with service providers and IT integrators
Annual execution and reporting of disaster recovery concepts

Requirements:

Technical knowledge:

Vocational or Bachelor degree or relevant work experience
CCNP Routing and Switching certified or equivalent knowledge
Experience with setting up IT Service operations
Practical experience with Network security and services:
Checkpoint;
Citrix Netscaler;
Juniper;
QoS, and Voice over IP
Experience with datacenter network technologies:
Cisco Nexus;
VMware NSX
Experienced in working with the following network protocols:
Border Gateway Protocol;
Cisco Overlay Transport Protocol;
VXLAN.

Problem solving skills:

Analytical and able to handle complex environment and systems
Has a pro-active attitude, recognizes problems and tackles them
Ability to present information in writing and presentations
Excellent verbal and written communication skills in English (plus another European language is an advantage) (B2B)
Act quickly to queries and able to explain complex issues in layman terms
Problem solving capacity, oversee consequences of actions taken
Stress resistant, have the ability to put things in perspective

You need to be:

Able to translate the customer issues into IT solutions;
Customer oriented;
A great team mate;
Stress resilient.

Overall skills:

Able to manage time and prioritize the workload
Eager to learn and be a team player, service and customer oriented
Willingness to work flexible hours and be part of a stand-by schedule
Experienced in a multicultural environment
Have knowledge of and handle according the rules and regulations of the company.
You are someone who sees challenges where other people see problems
You need to be self-managerial and willing to go for the extra mile.
Act as a “brand ambassador”

Senior IT Engineer Connectivity and Network | Regio: Zuid-Limburg

Job summary:

External: Entities that use CDC processes and applications for Customer Service and Service 24h, in particular Compass@Dealer and M4T. Specifically these entities consist of MPC partners, C@D Users from the retail organization and technicians in the field

External: Entities that use processes and applications of our client for Sales Funnel Management (SFM) and Trucks MB uptime.

External: call centers, others that the call centers of our client that make use of the CDC applications.

Internal: CAC and satellite employees that make use of CDC applications

Internal: Project related work, i.e. (bulk) data changes/activation, creating documentation, answer project related questions, etc.

Tasks and responsibilities:

Operate and maintain three regional redundant datacenters in US, EMEA and APAC

Ensuring continues improvements in all aspects of life-cycle management

Investigating and resolving 2nd and 3rd level incidents; activities in the area of incident, problem, change and configuration management

Establishment of reporting and dashboards for real time and historical analyses

Support users in more than 50 countries around the globe and the clock (>1.500 end users)

Support the Lead Service Architects in defining new solutions design

Provide project support for expansion of our Contact center (capacity and expansion requirements for new countries)

Maintain and establish vendor relationships with service providers and IT integrators

Annual execution and reporting of disaster recovery concepts

Requirements:

Technical knowledge:

Vocational or Bachelor degree or relevant work experience

CCNP Routing and Switching certified or equivalent knowledge

Experience with setting up IT Service operations

Practical experience with Network security and services:

Checkpoint;

Citrix Netscaler;

Juniper;

QoS, and Voice over IP

Experience with datacenter network technologies:

Cisco Nexus;

VMware NSX

Experienced in working with the following network protocols:

Border Gateway Protocol;

Cisco Overlay Transport Protocol;

VXLAN.

Problem solving skills:

Analytical and able to handle complex environment and systems

Has a pro-active attitude, recognizes problems and tackles them

Ability to present information in writing and presentations

Excellent verbal and written communication skills in English (plus another European language is an advantage) (B2B)

Act quickly to queries and able to explain complex issues in layman terms

Problem solving capacity, oversee consequences of actions taken

Stress resistant, have the ability to put things in perspective

You need to be:

Able to translate the customer issues into IT solutions;

Customer oriented;

A great team mate;

Stress resilient.

Overall skills:

Able to manage time and prioritize the workload

Eager to learn and be a team player, service and customer oriented

Willingness to work flexible hours and be part of a stand-by schedule

Experienced in a multicultural environment

Have knowledge of and handle according the rules and regulations of the company.

You are someone who sees challenges where other people see problems

You need to be self-managerial and willing to go for the extra mile.

Act as a “brand ambassador”

Quest For People