IT Engineer Connectivity and Network | Regio: Zuid-Limburg

Within this environment the function of IT Network Engineer III acts as the operational responsible for the networking in a specific region. The main goal of the IT Engineer III within the IT Infrastructure is to proactively maintain the systems within the global infrastructure network and resolve issues when they occur.

Summary of the Job:

Within the department of Connectivity and Network, the IT Network engineer III will be part of an international team with colleagues from all continents, working out of the offices of our client in Zuid Limburg, the Netherlands cooperating with suppliers worldwide. Within this environment the function of IT Network Engineer III acts as the operational responsible for the networking in a specific region. The main goal of the IT Engineer III within the IT Infrastructure is to proactively maintain the systems within the global infrastructure network and resolve issues when they occur.

1. External: Entities that use CDC processes and applications for Customer Service and Service 24h, in particular Compass@Dealer and M4T. Specifically these entities consist of MPC partners, C@D Users from the retail organization and technicians in the field

2. External: Entities that use processes and applications of our client for Sales Funnel Management (SFM) and Trucks MB uptime.

3. External: call centers, others than the call centers of our client, that make use of the CDC applications.

4. Internal: CAC and satellite employees that make use of CDC applications

5. Internal: Project related work, i.e. (bulk) data changes/activation, creating documentation, answer project related questions, etc.

The IT Network engineer III is responsible for solving incidents and enquiries. In addition to this the IT Network Engineer III will take up a project member role in IT network related projects, be it in the CWW Roll out or in one of the internal upgrade projects.

Tasks & Responsibilities:

Analyze, solve and manage incidents forwarded by first line
Implement and document workarounds
Formulate and communicate solutions to first line support
Implement changes and handle enquiries
Build/develop documentation, work aids, standard processes
Contact internal and external suppliers for information required to solve issues and maintain the systems
Make suggestions to improve general work processes within the IT 1st line team
Stay informed on the latest developments in the dedicated area of expertise
Identify problems that can effect CDC processes and escalate to IT coordinators
Support users with process knowledge and case specific routing
Handover incident related knowledge to first line to increase first line capabilities

Requirements:

Technical knowledge:

Vocational or Bachelor degree or relevant work experience
Practical experience with Network security and services is a pre:
Checkpoint, Citrix Netscaler, Juniper, QoS, and Voice over IP
Experience with datacenter network technologies is a pre:
Cisco Nexus, VMware NSX
Affinity with IT, cisco certification is a pre [CCNA/CCIA]
Knowledge and experience working with the following network protocols:
Border Gateway Protocol, Cisco Overlay Transport Protocol, VXLAN;

Problem solving skills:

Analytical and able to handle complex environment and systems
Has a pro-active attitude, recognizes problems and tackles them
Ability to present information in writing and presentations
Good verbal and written communication skills in; English (plus another European language is an advantage) (B2B)
Act quickly to queries and able to explain complex issues in layman terms
Problem solving capacity, oversee consequences of actions taken
Stress resistant, have the ability to put things in perspective

Overall skills

Able to manage time and prioritize the workload
Eager to learn and be a team player, service and customer oriented
Willingness to work flexible hours and be part of a stand-by schedule
Experienced in a multicultural environment
Have knowledge of and handle according the rules and regulations of the company.
You are someone who sees challenges where other people see problems
You need to be self-managerial and willing to go for the extra mile.
Act as a “brand ambassador”

IT Engineer Connectivity and Network | Regio: Zuid-Limburg

Summary of the Job:

1. External: Entities that use CDC processes and applications for Customer Service and Service 24h, in particular Compass@Dealer and M4T. Specifically these entities consist of MPC partners, C@D Users from the retail organization and technicians in the field

2. External: Entities that use processes and applications of our client for Sales Funnel Management (SFM) and Trucks MB uptime.

3. External: call centers, others than the call centers of our client, that make use of the CDC applications.

4. Internal: CAC and satellite employees that make use of CDC applications

5. Internal: Project related work, i.e. (bulk) data changes/activation, creating documentation, answer project related questions, etc.

The IT Network engineer III is responsible for solving incidents and enquiries. In addition to this the IT Network Engineer III will take up a project member role in IT network related projects, be it in the CWW Roll out or in one of the internal upgrade projects.

Tasks & Responsibilities:

Analyze, solve and manage incidents forwarded by first line

Implement and document workarounds

Formulate and communicate solutions to first line support

Implement changes and handle enquiries

Build/develop documentation, work aids, standard processes

Contact internal and external suppliers for information required to solve issues and maintain the systems

Make suggestions to improve general work processes within the IT 1st line team

Stay informed on the latest developments in the dedicated area of expertise

Identify problems that can effect CDC processes and escalate to IT coordinators

Support users with process knowledge and case specific routing

Handover incident related knowledge to first line to increase first line capabilities

Requirements:

Technical knowledge:

Vocational or Bachelor degree or relevant work experience

Practical experience with Network security and services is a pre:

Checkpoint, Citrix Netscaler, Juniper, QoS, and Voice over IP

Experience with datacenter network technologies is a pre:

Cisco Nexus, VMware NSX

Affinity with IT, cisco certification is a pre [CCNA/CCIA]

Knowledge and experience working with the following network protocols:

Border Gateway Protocol, Cisco Overlay Transport Protocol, VXLAN;

Problem solving skills:

Analytical and able to handle complex environment and systems

Has a pro-active attitude, recognizes problems and tackles them

Ability to present information in writing and presentations

Good verbal and written communication skills in; English (plus another European language is an advantage) (B2B)

Act quickly to queries and able to explain complex issues in layman terms

Problem solving capacity, oversee consequences of actions taken

Stress resistant, have the ability to put things in perspective

Overall skills

Able to manage time and prioritize the workload

Eager to learn and be a team player, service and customer oriented

Willingness to work flexible hours and be part of a stand-by schedule

Experienced in a multicultural environment

Have knowledge of and handle according the rules and regulations of the company.

You are someone who sees challenges where other people see problems

You need to be self-managerial and willing to go for the extra mile.

Act as a “brand ambassador”

Quest For People